Outlook does not have to be connected to the server to obtain a users details. Last week we lost connection to our hosted exchange server, and. To use the inbox repair tool, exit outlook, go to repair outlook data files. Each oab virtual directory included in the webdistribution list for an oab polls for changes on a configurable interval. It helps to query the address book when you are not connect to the network. Another benefit of running outlook 2010 in offline mode is when the email client hangs up due to large amount of data being send and received. Feb 11, 2012 troubleshooting outlook offline address book issues in office 365 yang yu. Exchange 2010 outlook 2010 oab download failes with error. If your account is less than 24 hours old, the exchange server will not have generated the offline address book yet. Also, when a lot of user mutations take place, increasing the oab update frequency makes sure that the oab on the outlook clients are quicker uptodate. This setting example 4 permits outlook to download differential offline address book files that are up to onefourth the size of the full offline address book. Problems with offline address book intermedia knowledge base.
Oab file reader is a virus free and fully secure software tested by technical experts. Offline address book fails to download in exchange 2010. This passes on the same settings to the oab virtual directory. To do so in outlook 201016, click the sendreceive tab. This week, the send and receive task in outlook 2007 sp2 and outlook 2010 started hanging while trying to download from exchange server 2007 sp3 on sbs 2008. How to get outlooks offline address book file location. Outlook hangs indefinitely while downloading the outlook. We have been running exchange 2010 in our company for almost a year without any problem. Each mailbox store has an attribute stamped on it called msexchuseoab, and this attribute contains the dn distinguished name of the offline address book that all users on that. After the window disappears, outlook will proceed to download the oab. Troubleshooting outlook offline address book issues in office.
Outlook sendreceive hangs on offline address book last week we lost connection to our hosted exchange server, and autodiscovery did not redirect to the new server automatically. When an outlook client attempts to downloads the oab offline address book it will attempt to download the oab that is associated with that users mailbox store. Offline address book allows user to download the address book offline into the local machine. Downloading the address book hangs and freezes exchange 2010outlook 2010. Users on the exchange server mail using outlook 2010 client are unable to download oab and hence the gal is. Updating the offline address book in exchange and outlook. At certain times, it may become necessary to troubleshoot oab downloads from the clientperspective. Exchange 2003exchange 2010 post migration galoab problem. Some articles point to autodiscover as the problem. I am manually copying this file from exchange server on my pc. Outlook hangs attempting to download offline address book. Users on the exchange server mail using outlook 2010 client are unable to download oab and hence the gal is not being updated.
Offline address book generation this happens every 24 hours. Note ive replaced my actual email address with emailaddress. In outlook 2010 and previous, it is recommended to leave the option full details enabled. Downloading the address book hangs and freezes exchange. Yes, i know you removed the check box from the owa vd but when overriding this permission a nfig file is created in the oad folder which has only access to the administrators. The staff member may notice that when the address book is viewed in outlook their name remains. I havent tried other versions of outlook because 2010 is what the executives have. You can test this by browsing to the oab using the exchange offline address book url. Clients try to connect and just hangs there with no progress or any errors.
Problem is, this is a very common error when downloading the oab and there are many. If you have send an email in offline mode, it wont be send unless you connect to the server again which can be done from within the same tab. Jan 30, 2014 oab files are distributed to exchange server 2010 client access servers where they are made available for webdistribution to outlook clients. If you are still seeing this issue, restart outlook a couple of times so it can pick up the service change. When you start a manual download of the offline address book oab from an.
It can also be that the oab is not set to load the global address list, you can. This is because the offline address book is empty or not available. Knowing how the timings work in outlook and exchange and how to trigger a manual update and download of the oabfiles can help you solve it more quickly. Nov 29, 2009 another benefit of running outlook 2010 in offline mode is when the email client hangs up due to large amount of data being send and received. Click sendreceive groups and then click download address book. Outlook wont open or is stuck at loading profile outlook. The progress of this can be monitored by the green status bar in the lower right hand corner of outlook.
Outlook 2003 reports downloading messages but cannot see them. And now i want to read this oab offline address book. After resetting iis or recycling the oab application pool, if we run the outlook autoconfiguration test again we should see the oab url. Troubleshooting outlook offline address book issues in. Offline address bookoab generation in exchange and. We recommend setting windows update to automatically download and install recommended. All users started to complain that they are unable to perform a download of the offline address book and they are hitting the following. Outlook client fails to download the oab with error. Account profile download center microsoft store support returns order tracking. Jan 15, 2019 the 0x8004010f errors occur when there is a failure downloading the offline address book. What can i do if outlooks offline address book isnt downloading.
Download the offline address book in outlook support. Oab download fails with outlook 2007 clients on exchange 2010 server. If outlook isnt working on a large or long process, move on to the next step. Downloading offline address book fails learning every day. In this post, we have discussed that what is outlook oab file, the location of oab file, how a user can download and open oab file. Get solution to solve offline address book oab download failed in outlook 2016 107 using powershell. To fix this, you must clearreset the bits job list. The customer had an outlook client login and they were able to download the oab files. In the default configuration, when outlook detects a slow connection, such as a 56kb. Exchange 2010 offline address book will not download kazmarek. Running test autodiscover shows the proper oab path. I ran into an interesting issue where the exchange 2010 oab failed to download to outlook 2010, 2007, and 2003 clients.
Outlook may be slower to resolve names because there are no. Are you troubleshooting an offline address book issue. Exchange 2010 updating the offline address book oab. Files in oab format can be opened with microsoft outlook 2010 in microsoft windows platforms. The customer then linked this mailbox information store to the oab on the exchange 2007 public folder store. The amount of time this takes is contingent upon the size of the organization in question.
Outlook hangs indefinitely while downloading the outlook address book oab showing 18 of 8 messages. Offline address book connecting to microsoft exchange. Download offline address book freezes in outlook 2010. Oct 05, 2010 outlook 2007 2010 not downloading the oab. The offline address book is generated every morning by 5. Give outlook a few minutes to finish the process and it should start to work again. Downloading the address book hangs and freezes exchange 2010.
Jan 12, 2012 i ran into an interesting issue where the exchange 2010 oab failed to download to outlook 2010, 2007, and 2003 clients. Here are some of the default values when the oab gets updated. Configure outlook to use global address list while in cached. Outlook stuck on loading profile 2010, 20 and 2016. Sep 17, 20 if you are still using outlook 2002xp or previous, the file names wont have a u in front of their name. Bits provides data for troubleshooting john bailey. Download offline address book freezes in outlook 2010 noticed that a new email address was not showing up in the global address list in outlook 2010 for a few executives. Not reading oab file form outlook or exchange server i dont want to read oab from exchange or outlook.
Oct 23, 2006 the customer then linked this mailbox information store to the oab on the exchange 2007 public folder store. Note the default setting on exchange server 2010 and earlier versions is to generate an offline address. In the meantime if you are experiencing the issue you can uninstall the update, kb 2986204 to workaround the problem. You import contacts to outlook from other email providers using the outlook importexport wizard. Outlook hangs indefinitely while downloading the outlook address book oab bob. This has been used for both internal and external customer issues with oab and i thought would prove useful to discuss. Solve connection problems with the oab offline address book. Outlook hangs when connecting to exchange 2010 oab. Configure outlook to use global address list while in. If i highlighted the stuck process, i could see that it wasnt able to get the offline address book. When you try to manually download the oab, this tasks hangs and hangs.
The issue with the oab download not working has been investigated by the outlook product team. Outlookaddressbookview is a simple utility that displays the details of all recipients stored in the address books of microsoft outlook. Note the default setting on exchange server 2010 and earlier versions is to generate an offline. The oab file extension is known as offline address book and contains names, email addresses, and other contact information for microsoft outlook. Few solutions are to flip outlook to online mode, download the new set of oab files after getting the server to update it, getting the user to use owa as a work around etc. Outlook does not finish send and receive of oab mcb systems. When a user tries to manually update in outlook it just hangs with no errors. Once test is complete click xml tab then check the xml for it should be something like. You can disable the option download changes since last. Offline address book oab settings jackie chens it workshop. Outlook not responding, stuck at processing, stopped. Cant download offline address book, either it hangs or. Outlook begins importing your contacts immediately. Oab generation fails on ex 2010 after moved from 03.
Explore the ways to fix or solve global outlook address book oab files list not. Having problems downloading the oab after you have migrated. If repairing your outlook data files didnt resolve your issue, move on to the next step. Email address, display name, address type msexchange or smtp, street address, phone number, created time, modified time works only with. They are working on a fix which is expected in the november 11th public update. Therefore, if outlook is left running until the automatic oab download occurs, it can potentially take up to 48 hours before the problems described in the symptoms section are resolved. For every recipient entry, the following information is displayed. Outlook gal was now uptodate and even a post in my event log app oab download succeeded. The outlook clients must download the offline address book updates every 24 hours. The offline address book oab does not display the global. I like cached mode because it acts as a buffer between the user and the. On june 25th, 2019, the outlook team made a change to the service to fix this issue. I cannot downloadupdate the global address list gal and offline address book oab on my outlook 2010 clients.
To work around the issue, you will need to end all office processes that are running and disable the presence features. Oab not updating in outlook 2010 cache mode solutions. Note if the oab dif divisor registry value is set to 0 zero, outlook will use 16 so that it does not divide by 0. Exchange 2010 offline address book will not download. Aug 23, 2007 when an outlook client attempts to downloads the oab offline address book it will attempt to download the oab that is associated with that users mailbox store. Ive recently stumbled upon a scenario related to downloading the offline address book which might cause confusion and hopefully this blog article will shed some light as to what is happening. The only thing is that this path will not load the xml. So i have been having this issue where my users using outlook 2010exchange 2010 were unable to download the address book via the outlook client by going to sendreceive sendreceive group download address bookwhen they did that the dialog box would come up but it would just hang and sit there forever. Exchange 2003exchange 2010 post migration gal oab problem. Start the exchange management console navigate to microsoft exchange microsoft exchange onpremises organization configuration mailbox select the database management tab page rightmouse click a mailbox database, go to properties in the mailbox database properties go to the tab page client settings if the offline address book. Restarting the service ms exchange system attendant did not fix this. Troubleshooting outlook offline address book issues in office 365 yang yu. When manually trying to download offline address book within outlook, it just hangs. I might have a problem with my offline address book in outlook.
In outlook 2010 and 20, you can also find out the download address book command with clicking the file info account settings download address book. In an exchange server 2010 organization it is normal for there to be some delay before administrative changes appear in the address book for outlook users for example, a staff member changes surnames and the help desk updates their active directory account with the new name. One solution which is of particular interest is to get outlook to use the online global address list while working in cached mode itself. Additionally, outlook clients automatically download offline address book updates every 24 hours.
Each mailbox store has an attribute stamped on it called msexchuseoab, and this attribute contains the dn distinguished name of the offline address book that all users on. We had to remove and readd the account in outlook for it to find the new server name, and that resolved the server connection and all emailcalendaretc is working again. Outlook offline address book oab file is a collection of outlook address book, which contains the name, email address and other contact details of outlook users. Aug 30, 2015 after resetting iis or recycling the oab application pool, if we run the outlook autoconfiguration test again we should see the oab url. Some initial investigation resulted in pointing the finger at the offline address book.
In the popping up offline address book dialog box, click the choose address book box and select the address book you will download, and then click the ok button. Use the following steps to determine if you are using the online gal for name resolution instead of local. The output of the testoutlookwebservices looks fine but does not mention any oab or owa url. Outlook stuck on loading profile 2010, 20 and 2016 if the issue is with your computer or a laptop you should try using reimage plus which can scan the repositories and replace corrupt and missing files. So back to the main issue manually forcing download of the offline address book just hangs when attempting it in outlook 2010. Having problems downloading the oab after you have. Outlook hangs when connecting to exchange 2010 oab solutions. Click the address book icon in the address book dialog box, rightclick dropdown under address book and click properties the screen shot for this step is listed below in the global address list dialog box, examine the text in the the current server is. May 20, 2019 this setting example 4 permits outlook to download differential offline address book files that are up to onefourth the size of the full offline address book. Administering the offline address book in outlook microsoft support. Outlook 2007 and previous tools sendreceive download address book outlook 2010. The download never finishes, and the local oab files are not updated. Mar 24, 2014 so i have been having this issue where my users using outlook 2010 exchange 2010 were unable to download the address book via the outlook client by going to sendreceive sendreceive group download address book when they did that the dialog box would come up but it would just hang and sit there forever.
Find answers to oab not updating in outlook 2010 cache mode from the expert community at experts exchange. Mar 21, 2014 ive recently stumbled upon a scenario related to downloading the offline address book which might cause confusion and hopefully this blog article will shed some light as to what is happening. We can get a general, overall view of what is occurring on the client machine, according to bits, via windows. The customer had an outlook client login and they were able to. Cant download offline address book, either it hangs or get. Rather than waiting 24 hours for outlook to update the offline address book on its own, you can force an update via the sendreceive menu button.